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Customer Support Matters For Your Website Credibility
Credibility in business is essential for success. If customers do not trust you, they will not purchase from you. The more credible your company is, the less efforts your need to take for selling your...
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No, You Should Not Be That Negative When Chatting With Clients
Customers do not always need to see or hear a customer service representative to understand their mood or attitude. Even via live chat the words you choose can tell a lot to your customers. We often...
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HelpOnClick Live Chat Introduces Advanced Engagement Options
HelpOnClick introduces updates in the “Code” area (Admin -> Code) of the live chat operator panel. The updates are available for all users on all plans. As you may already know, all the HelpOnClick...
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5 Methods to Measure Customer Satisfaction
Forty-eight percent of people who had negative experiences with a company told 10+ people about it, and only twenty-three percent of customers who had a positive experience told 10+ people about it....
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Warning: Your Customer Service Worsens as Your Company Grows!
Small companies often provide better customer service than big companies. This sounds ridiculous, because big companies have more resources to provide better service. But it turns out that a big budget...
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Hire the Best Customer Service Team
Customer service standards determine service quality. But only people can make any system work. Only a well-trained and motivated customer service team can deliver superior customer service. It is not...
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How to be Good at Customer Service
If customer service is your job, and you want to succeed in it, this article is for you. Wether you have large experience or you are new at customer service, it is never late to improve your skills....
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Learn More About Your Website Visitors
Big companies spend a fortune on numerous researches to learn who their customers are. With the HelpOnClick live chat even small companies may learn more about their website visitors, with no extra...
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5 Golden Rules of Customer Service
Following rules is one of the most difficult part of life and of business. Some rules should be followed day after day, for many years, for as long as a company lives. But these rules finally bring...
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Check Out the New Toolbar and Eye-Catchers!
We are happy to introduce you our new amazing contact toolbar, which includes several contact options for your website visitors. Log in to your HelpOnClick operator panel now to check out the new...
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5 Ways to Improve Your Customer Service
Customer service today is one of the most important aspects of any business. Bad customer service can ruin a company. Good customer service can always be improved. See what you can do to improve your...
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Young People Prefer Live Chat for Online Shopping Queries
When you open a business, you need to decide which customer service channels you are going to implement. If you have a website, you will probably choose to show your phone number and email address on...
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Regular Customer vs Loyal Customer: Why it is not the same
Retaining customers is less expensive than acquiring new ones, and customer experience management is the most cost-effective way to drive customer satisfaction. Loyal customers ensure sales, reduce...
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Customer Service Training is What All Companies Need
Customer service is perhaps one of the most vital parts of conducting business, because every interaction the company has with a customer can affect the business’ bottom line. Establishing a successful...
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Is your company competitive?
Today there are almost no industries with no competition. In the highly competitive environment companies have to consider many aspects of their business to survive. Some companies focus on low price...
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How Customers Want to Contact You
When visiting a retailer’s website, shoppers search for warranty information, pricing, specs/model information, payment/financing information, sales/discounts, availability and shipping information....
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Customers Leave Your Business. Your Actions?
Statistics says that selling to and old client costs less, than selling to a new client. Though keeping old customers should be one of the main priorities of any business, customers happen to leave....
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What Matters for Superior Customer Service
Extraordinary customer service is not a myth, but it is something that every company can deliver. It does not matter, if it is a large well-known company, or a small local business, what matters most...
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Happy Holidays!
HelpOnClick wishes you a fabulous holiday and a happy New Year! Thank you for choosing HelpOnClick!
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What makes great customer service
Emotion influence purchase decision six times more than rational. This is why customer service is important. Many consumers will pay a higher price just to receive great customer service. To deliver...
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