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Strengthen The Business With Customer Support Chat Software!
Do you wonder how to increase number of customers? If so, don’t worry you are not alone. The businesses are always looking for ways to search out new customers. If you want to increase the customer...
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Nurture Customer Loyalty Through Chat Application Software!
The businesses ultimate purpose is to create more customers but it is imperative to create the customers which are actually loyal to your company. The online businesses usually face the difficulty to...
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How to Calm an Angry Customer
Dealing with complaining customers is an important part of any customer service. It is easy to help when customers explain in details what happened and what they want to be done. But how to help an...
View ArticleExpert Tips for Proactive Customer Service
This is a guest post provided by Ashley Verrill, a market analyst at Software Advice. If you asked someone what they think about when you say customer service, they would likely describe an unpleasant...
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Integrate HelpOnClick Live Chat With Any Website, CRM or Help Desk
HelpOnClick live chat software is a powerful and intuitive tool for communication with your website visitors. HelpOnClick is not only easy to use software, but also an easy to integrate one....
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The Helpful Live Chat Features You Need to Know About
If you are a new user of the HelpOnClick live chat, or still thinking of opening an account, you need to know about some helpful features that make your user experience full and fruitful. Pre-Chat...
View ArticleHow to Deliver Personal Customer Service Online
Online customer service whether it is delivered via live chat or help desk lacks some important things that make communication personal. I am speaking about eye contact, voice tone and body language....
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Get Advanced Multilingual Live Chat Support
If you are running an online business, your top priority is to get customers to make a purchase. Whether you are selling goods or services, your site should provide all the information customers need...
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Do You Care Enough About Your Front Desk Service Staff?
The quality of customer service depends on the people who work in the service department, their knowledge, qualification and devotion to their job. Here are the questions you need to ask yourself: Are...
View ArticleExpert Look at Digital Customer Service
In the new age of Internet commerce, customer service has significantly changed. To succeed in online business, you need to understand its trends and requirements. In this post we would like to share...
View ArticleGive Customers And Prospects What They Need Without Breaking the Bank
Small- and medium-sized e-commerce sites don’t often have the resources that are needed to provide around-the-clock live support to everyone who needs it. By using a program that incorporates virtual...
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Is Your Live Chat Service Effective? Check It Here
Do you regularly monitor the quality of your customer service? Do you make sure that your online service staff delivers positive experience to your website visitors? Well-structured weekly monitoring...
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Hidden Chat Features That Might Be Useful
“Agent” or “Operator”, “Virtual agent” or “Virtual assistant” – we often name the same things differently and this sometimes can narrow our options. Developers and marketers can describe software...
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Virtual Chat or Live Chat? Now You don’t have to Choose
As the owner of an e-commerce website, you probably already know all about the importance of providing the best possible support to your prospects and customers. Whether you’ve been relying solely on...
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Еffective Ways to Invite Website Visitors to Chat
Are you creative enough in engaging your website visitors into a live chat with company representatives? There are no «one phrase fits all» solutions here, so you can test multiple options. Manual...
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Home Office vs at the Office: What do You Choose?
Internet business is very flexible speaking about working space. In many cases, office location is not very important, if an office is needed at all. Today we’ll take a look at pros and cons home...
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Things You Need to Know About Your Customers
When you start live chats with your website visitors, are you sure that you know who you are talking to? Do you know what type of customers they are? Do they know what they want? Are they looking for...
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Learn About Your Customers Without Surveys
Live chat on a website is one of the most popular ways of communication between e-commerce companies and their website visitors. And for business owners it is also a great source of information about...
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Live Chat Support on Your Website Can Become Success or Disaster
Installing a live chat tool on your website is a small step towards providing good service to your customers. But it can become a real disaster if you forget about the main part of good service – staff...
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21 Phrases That Service Staff Must Know
Words are a powerful tool of communication. Using the right phrases can help you resolve any situations with your customers. Show your customers that you are ready to help them and you are going to...
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9 Tips to Make a Live Chat More Effective
Live chat support sometimes is the best way to help customers during online purchases. A few tips below can help you evaluate your service and find room for improvement. 1. Offer your customers to...
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Why HelpOnClick Rocks
Creating a blog is exciting. You want your visitors to be entranced, inspired and fully engaged. But more than that, you want them to feel they can interact with you; instant feedback is liberating and...
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Is HelpOnClick Right For My Business?
Whether you have a small business that is slowly growing or a large one that already attracts plenty of customers, HelpOnClick.com can really make a difference to its success. Live chat is an essential...
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Live Chat Increases Sales
It’s no secret – live chat will increase your online sales. Because HelpOnClick.com has software that allows your employees to handle multiple chat sessions simultaneously, we can increase...
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Live Chat Software Made Easy
The 21st Century has certainly made an impact on how people communicate with each other. This newest generation will be the first one that will never have known life that didn’t include a mobile...
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Boost Sales With HelpOnClick
As a business, it’s important to reach potential customers before they have a chance to click through to another website. By offering your customers live chat, you give them the opportunity to ask...
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Live Chat Software for Small Business: Pros and Cons
Starting a new business is always risky. Entrepreneurs have to make hundreds decisions that determine company’s future. An important question is how to communicate with customers without braking a...
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How a Live Chat Helps to Increase Sales
Companies that offer a live chat service on their websites register increase of conversion rate by 40%. That means that they are able to sell more with no significant investment. So why live chat...
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Engage Customers Using Color Theory
Color is the most powerful branding tool, that greatly affects website conversion. Customizable design is a must for any software, including live chat tools. In the first place it means the ability to...
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Live Chat is Essential for e-Commerce
The most of online shoppers prefer to contact a real person before making a purchase. Email support is too slow for this purpose, and phone calls may be inconvenient. Live chat service is the best way...
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What makes great customer service
Emotion influence purchase decision six times more than rational. This is why customer service is important. Many consumers will pay a higher price just to receive great customer service. To deliver...
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Happy Holidays!
HelpOnClick wishes you a fabulous holiday and a happy New Year! Thank you for choosing HelpOnClick!
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What Matters for Superior Customer Service
Extraordinary customer service is not a myth, but it is something that every company can deliver. It does not matter, if it is a large well-known company, or a small local business, what matters most...
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Customers Leave Your Business. Your Actions?
Statistics says that selling to and old client costs less, than selling to a new client. Though keeping old customers should be one of the main priorities of any business, customers happen to leave....
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How Customers Want to Contact You
When visiting a retailer’s website, shoppers search for warranty information, pricing, specs/model information, payment/financing information, sales/discounts, availability and shipping information....
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Is your company competitive?
Today there are almost no industries with no competition. In the highly competitive environment companies have to consider many aspects of their business to survive. Some companies focus on low price...
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Customer Service Training is What All Companies Need
Customer service is perhaps one of the most vital parts of conducting business, because every interaction the company has with a customer can affect the business’ bottom line. Establishing a successful...
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Regular Customer vs Loyal Customer: Why it is not the same
Retaining customers is less expensive than acquiring new ones, and customer experience management is the most cost-effective way to drive customer satisfaction. Loyal customers ensure sales, reduce...
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Young People Prefer Live Chat for Online Shopping Queries
When you open a business, you need to decide which customer service channels you are going to implement. If you have a website, you will probably choose to show your phone number and email address on...
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5 Ways to Improve Your Customer Service
Customer service today is one of the most important aspects of any business. Bad customer service can ruin a company. Good customer service can always be improved. See what you can do to improve your...
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Check Out the New Toolbar and Eye-Catchers!
We are happy to introduce you our new amazing contact toolbar, which includes several contact options for your website visitors. Log in to your HelpOnClick operator panel now to check out the new...
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5 Golden Rules of Customer Service
Following rules is one of the most difficult part of life and of business. Some rules should be followed day after day, for many years, for as long as a company lives. But these rules finally bring...
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Learn More About Your Website Visitors
Big companies spend a fortune on numerous researches to learn who their customers are. With the HelpOnClick live chat even small companies may learn more about their website visitors, with no extra...
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How to be Good at Customer Service
If customer service is your job, and you want to succeed in it, this article is for you. Wether you have large experience or you are new at customer service, it is never late to improve your skills....
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Hire the Best Customer Service Team
Customer service standards determine service quality. But only people can make any system work. Only a well-trained and motivated customer service team can deliver superior customer service. It is not...
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Warning: Your Customer Service Worsens as Your Company Grows!
Small companies often provide better customer service than big companies. This sounds ridiculous, because big companies have more resources to provide better service. But it turns out that a big budget...
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5 Methods to Measure Customer Satisfaction
Forty-eight percent of people who had negative experiences with a company told 10+ people about it, and only twenty-three percent of customers who had a positive experience told 10+ people about it....
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HelpOnClick Live Chat Introduces Advanced Engagement Options
HelpOnClick introduces updates in the “Code” area (Admin -> Code) of the live chat operator panel. The updates are available for all users on all plans. As you may already know, all the HelpOnClick...
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No, You Should Not Be That Negative When Chatting With Clients
Customers do not always need to see or hear a customer service representative to understand their mood or attitude. Even via live chat the words you choose can tell a lot to your customers. We often...
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Customer Support Matters For Your Website Credibility
Credibility in business is essential for success. If customers do not trust you, they will not purchase from you. The more credible your company is, the less efforts your need to take for selling your...
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